Q. I reside outside of Australia. Am I able to make bookings on your site?

Booking via our site is only available to customers within Australia using an Australian issued credit/charge/debit card.

Q. Can I book travel originating outside of Australia?

No. Travel must originate within Australia.

Q. What meals and services can I expect on my flight?

Each airline will offer a different product and level of service. Many full service airlines include complimentary meals and entertainment which vary on each route. Many low cost airlines offer meals and sometimes entertainment on board at an additional charge. In some cases the airline may only accept cash payment in the carrier's national currency. For details of the services that you expect, we recommend that you contact the airline directly.

Q. What are the free of charge baggage allowances and restrictions on dangerous/prohibited items?

Each airline has different restrictions on the amount, size, weight and content of free baggage that each passenger is permitted to travel with. For some airlines, checked baggage may require an additional fee. Please refer to the fare rules of/or the airline directly for information on included baggage allowances. For important information on what can and cannot be taken onto an aircraft, please refer to Civil Aviation Safety Authority's (CASA) Dangerous Goods document (http://www.casa.gov.au/dg/luggage/index.htm) prior to travel.

Q. How much time do I need to allow for connecting flights?

We recommend that you check with each airline directly for minimum connecting times between flights. The minimum connecting time requirement will vary from airport to airport. As a guideline only, when transiting between flights at the same airport, we suggest you allow at least 1 hour for domestic flights and at least 2 hours for international flights.

Q. Can I view my itinerary online?

No. Once your booking has been made you will need to refer to your Booking Summary which was emailed to you.

Q. Can I book over the phone?

Our special internet fares and deals must be booked online. If you would prefer to book over the phone then we suggest you contact your local Travelworld agency.

Q. Do I need visas/vaccinations for my international destination?

Please see your doctor regarding vaccinations and medical advice. A visa is a form of permission for a non-citizen to travel to, enter, transit or remain in a particular country. A visa does not guarantee entry, that decision remains the right of the immigration officials of the country concerned. Australians should contact the nearest embassy or consulate of the each country/countries they intend to visit well in advance of travel. For more information please refer to http://www.dfat.gov.au/visas/. Travelworld and airlines will not be responsible for any losses if you fail to obtain the appropriate travel requirements prior to departure.

Q. What documents are needed for domestic travel?

You must carry with you a print out of your eticket receipt and one of the following photographic identifications:

• A valid national passport.
• A valid driver's licence issued under the law of the Commonwealth of Australia or an Australian State or Territory.
• A document that identifies you and is issued by or an authority of, the Commonwealth of Australia or an Australian State or Territory.

Q. What documents are needed for international travel?

You must carry the following documents on your person throughout all travel:

• Your passport which must have at least 6 months validity for the entire duration of travel.
• Your Visas, where required.
• A print out of your E Ticket.
• A print out of your Travel Insurance where applicable.
• A print out of all land documents eg. Hotel, Car, Tour Vouchers.

Q. How do I know that Travelworld is licensed travel agent and a member of the Travel Compensation Fund?

All bookings via www.travelworld.com.au are made by Travelworld Pty Limited trading as Travelworld (ABN81 074 285 224) which is:

• A fully licensed travel agent. (Licence number 2TA 08392)
• A member of the Travel Compensation Fund. (http://www.tcf.org.au)
• Jetset Travelworld Limited is a member of the International Air Transportation Association (IATA)
• Jetset Travelworld Limited is a full member of the Australian Federation of Travel Agents (AFTA)

Q. What if I have a question which is not covered in this FAQ?

You may contact our Support Services Team on 1800 886 896 during business hours. (Monday to Friday between 9:00am and 5:30pm Sydney time excluding public holidays.)

PRIVACY:

Q. How do you collect and use my personal information?

Please refer to our Privacy Policy.

BILLING & PAYMENT:

Q. How do I pay for my booking and what form of payments do you accept?

Online bookings must be paid with a single valid Visa, MasterCard, American Express or Diners Club card. Only cards issued by an Australian financial institution may be used as payment. Payment cannot be split between multiple cards. No other forms of payment, including cheque, direct deposit, B Pay or PayPal are accepted at this time.

Q. Can I use a Travelworld Gift Card to pay for part or all of my booking?

We do not currently accept Travelworld Gift Cards as payment for online transactions. If you do have a Gift Card to redeem we suggest you contact your local participating Travelworld agent by phoning your local Travelworld agency.

Q. Can I pay a deposit to secure the booking and defer full payment until a later date?

As our products and services are instant purchase, full payment is required at the time of booking.